Customer Support
I possess extensive experience in customer support, adept at resolving inquiries, providing technical assistance, and ensuring customer satisfaction through effective communication and problem-solving skills.
Product Management
My product management experience includes overseeing product lifecycles, conducting market research, and collaborating cross-functionally to deliver successful product launches and enhancements.
Sales
With a proven track record in sales, I excel in identifying client needs, negotiating contracts, and cultivating long-term relationships to drive revenue growth and exceed sales targets.
IT Fundamentals
I completed an IT career change course covering Server Administration & Cloud Computing, Networking, Scripting (PowerShell), Programming, and ITIL V4 Foundation. The course provided me with solid knowledge and practical skills in these IT areas.
Bachelor Of Applied Science
I completed a Bachelor of Applied Science in Business Administration. This education covered areas such as Business Administration, Management, Law, Communication, and Strategic Management. It provided me with theoretical knowledge and practical skills for various managerial positions in the business field.
IPMA Level D
I achieved IPMA Level D certification in Project Management, covering project planning, execution, risk management, and stakeholder communication. This certification demonstrates my ability to effectively manage projects, ensuring successful outcomes and stakeholder satisfaction.
Höheres Wirtschaftsdiplom
I obtained a Higher Diploma in Business Management, which encompassed advanced studies in areas such as finance, marketing, human resources, and strategic planning. This qualification showcases my proficiency in navigating complex business environments and devising strategic solutions.
